Frequently Asked Questions
Sizing
How do I find my size?
Check out our sizing guide on each product page for detailed measurements. When in doubt, size up for a relaxed fit.
Shipping & Handling
How long does shipping take?
As a small shop, we ask for about a 5 days for processing and handling. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. We will work as hard as we can to get you your items as quickly as possible!
Do you ship internationally?
At this time, our shipping is only for the US and Canada- we are hoping for future opportunities internationally!
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with tags attached. All returns are issued as store credit only — no cash refunds. Sale items are final sale.
The Lost Girls reserve the right to reject a return if proof of wear is evident. In this case, items will be returned to the purchaser.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Customer also has the option of having store send shipping label to them and take $7.50 off credit.
If your item arrived damaged or incorrect, please contact us within 3 days of delivery with a photo of the issue and your order number and we'll do our best to make it right.
How do I start a return or exchange?
To start a return, we suggest getting your item in the mail ASAP-
Address for returns:
221 Meek Road, Gastonia, NC 28056
Then, email us at orders@shopthelostgirls.com with your order number, proof of sent item, and reason for return. Once we have your order, you will receive an e-mail with your store credit. Please keep in mind if you did not send within the 7-day return window, you will not receive store credit as it is past our acceptance period.
Orders
Can I change or cancel my order?
Orders are processed quickly, so please contact us as soon as possible if you need to make changes. With that, we cannot promise the option of changing or cancelling.
How do I track my order?
You'll receive a tracking link via email once your order ships!
Contact
How can I get in touch?
For questions about orders, email us here and for any other inquiries (or just to say hi!) email us here! We aim to respond within 1–2 business days.
Do you work with influencers?
We love working with theme park fans! We do have a limited number of opportunities, but if you have any interest in collaborating, feel free to shoot us an e-mail at hello@shopthelostgirl.com or DM on social media.