Frequently Asked Questions

Sizing

How do I find my size?
Check out our sizing guide on each product page for detailed measurements. When in doubt, size up for a relaxed fit.

Shipping & Handling

How long does shipping take?
As a small shop, we ask for about a 5 days for processing and handling. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. We will work as hard as we can to get you your items as quickly as possible!

Do you ship internationally?
At this time, our shipping is only for the US and Canada- we are hoping for future opportunities internationally!

Returns & Exchanges

What is your return policy?
We accept returns within 10 days of delivery for unworn, unwashed items for store credit only. Sale items are final sale. The Lost Girls do hold the right to reject a return if proof of wear and item(s) will be returned to purchaser.

How do I start a return or exchange?
Email us at orders@shopthelostgirls.com with your order number and reason for return, and we'll get you sorted.

Orders

Can I change or cancel my order?
Orders are processed quickly, so please contact us as soon as possible if you need to make changes. With that, we cannot promise the option of changing or cancelling.

How do I track my order?
You'll receive a tracking link via email once your order ships!

Contact

How can I get in touch?
For questions about orders, email us here and for any other inquiries (or just to say hi!) email us here! We aim to respond within 1–2 business days.

Do you work with influencers?
We love working with theme park fans! We do have a limited number of opportunities, but if you have any interest in collaborating, feel free to shoot us an e-mail at hello@shopthelostgirl.com or DM on social media.