Shipping and Returns
Shipping & Handling
How long does shipping take?
As a small shop, we ask for about 5 days for processing and handling. Some times may be extended. Standard shipping typically takes 5–7 business days. We will work as hard as we can to get you your items as quickly as possible!
Do you ship internationally?
At this time, our shipping is only for the US and Canada — we are hoping for future opportunities internationally!
How will I know when my order ships?
You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Be sure to check your spam folder if you don't see it!
What if my package is lost or delayed?
If your tracking shows no movement for more than 7 business days, please reach out to us at orders@shopthelostgirls.com and we'll do our best to help investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with tags attached. All returns are issued as store credit only — no cash refunds. Sale items are final sale.
The Lost Girls reserve the right to reject a return if proof of wear is evident. In this case, items will be returned to the purchaser.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Customer also has the option of having store send shipping label to them and take $7.50 off credit.
Do you offer exchanges?
At this time, we only offer returns for store credit.
What if my item arrived damaged or incorrect?
We're so sorry if that happened! Please email us at orders@shopthelostgirls.com within 3 days of delivery with a photo of the issue and your order number. We'll do our best to make it right.
How do I start a return?
To start a return, we suggest getting your item in the mail ASAP-
Address for returns:
221 Meek Road, Gastonia, NC 28056
Then, email us at orders@shopthelostgirls.com with your order number, proof of sent item, and reason for return. Once we have your order, you will receive an e-mail with your store credit. Please keep in mind if you did not send within the 7-day return window, you will not receive store credit as it is past our acceptance period.